bgw88 Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless the context otherwise requires.

bgw88 collects Personal Data through several channels during your relationship with the platform. The categories of data collected, and the circumstances in which they are collected, are set out below.

2.1 Registration Data

When you open a bgw88 account, we collect: your full legal name, date of birth, residential address in Indonesia (including city — Jakarta, Surabaya, Bandung, Medan, Bali, or otherwise), email address, Indonesian mobile number, and the username and password you select. This data is mandatory; without it, we cannot create or maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations and to verify your identity before processing withdrawals, bgw88 collects copies of government-issued photographic identification (such as a KTP — Kartu Tanda Penduduk — or passport), proof of current residential address, and, where required, proof of ownership of the payment method used for deposits. KYC documents are handled with the highest level of data security and are accessible only to authorised personnel within bgw88's compliance team.

2.3 Financial Transaction Data

bgw88 records all deposit and withdrawal transactions conducted through your account, including the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction amounts in Indonesian Rupiah (IDR / Rp), timestamps, and transaction reference numbers. bgw88 does not store full bank account numbers or e-wallet credentials directly; these are handled by our payment processing partners under their own security protocols.

2.4 Gaming Activity Data

bgw88 maintains a record of your wagering history, including game types played (slots, live casino, Dragon Tiger, Keno, sportsbook markets), bet amounts, outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and statistical analysis to improve our product offering.

2.5 Technical & Device Data

When you access the bgw88 platform, our systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, and the referring URL. This data is used for fraud prevention, security monitoring, and platform optimisation. We do not use IP addresses to identify you by name, but we may use them to detect violations of our eligibility requirements (e.g., access from restricted jurisdictions).

2.6 Communications Data

bgw88 retains records of communications between you and our support team, whether via live chat, email to [email protected], or WhatsApp. These records are kept for quality assurance, training, and dispute resolution purposes.

2.7 Data from Third Parties

In certain circumstances, bgw88 may receive Personal Data about you from third parties — for example, from fraud prevention databases, identity verification service providers, or payment processors — in connection with our KYC and anti-money-laundering obligations.

bgw88 uses the Personal Data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent or being required to do so by law.

Where bgw88 uses your data for direct marketing purposes — such as sending you information about promotions tied to events like Idul Fitri, Ramadhan, BRI Liga 1 fixtures, or EPL betting markets — we will only do so with your prior consent, which you may withdraw at any time by contacting our support team or using the unsubscribe mechanism in any marketing communication.

bgw88 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and bgw88 — specifically, to provide gaming services, process financial transactions, and manage your account in accordance with our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable laws and the terms of bgw88's gaming licence, including anti-money-laundering obligations, Know Your Customer requirements, and record-keeping mandates imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for purposes that bgw88 has determined to be legitimate and not overridden by your fundamental rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics for product improvement.
• Consent: For direct marketing communications and for the use of non-essential cookies, bgw88 relies on your freely given, specific, and informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

bgw88 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. We share Personal Data only in the circumstances set out below.

5.1 Payment Processing Partners

To process deposits and withdrawals via Indonesian payment channels — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja — bgw88 shares the minimum necessary transaction data with the relevant payment processor. Each processor is bound by a data processing agreement and their own applicable security standards.

5.2 Identity Verification Providers

bgw88 may share identification documents and related data with third-party KYC and fraud-prevention service providers to assist in verifying your identity and assessing transaction risk. These providers act as Data Processors under written agreements and are prohibited from using your data for any purpose beyond the specific service they provide to bgw88.

5.3 Game Software Providers

Live casino and slot games on the bgw88 platform are provided by studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. These providers may process limited session and gameplay data as part of delivering the game experience. Their data practices are governed by their own privacy policies, which are consistent with internationally recognised standards.

5.4 Legal and Regulatory Authorities

bgw88 will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by law, or where necessary to prevent, investigate, or report suspected fraud, money laundering, or other criminal activity. Such disclosures are made without prior notice to the account holder where legally required.

5.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of bgw88's assets, Personal Data held by bgw88 may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to data processing practices that results from it.

bgw88 uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. The types of cookies we use are described below.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the performance or functionality of the bgw88 platform. Instructions for managing cookies are available in the help documentation of all major browsers.

bgw88 retains Personal Data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations. The key retention periods are as follows:

At the end of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.

bgw88 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• Transport Encryption: All data transmitted between your device and the bgw88 servers is encrypted using TLS 1.3, the current industry gold standard for transport-layer security.
• At-Rest Encryption: Sensitive data stored on bgw88 servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. All staff with access to sensitive data undergo background checks and regular security awareness training. Access is authenticated using multi-factor authentication and logged for audit purposes.
• Intrusion Detection: bgw88 operates continuous network monitoring and intrusion detection systems to identify and respond to security incidents in real time.
• Penetration Testing: bgw88's platform undergoes regular independent penetration testing by certified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a data breach that poses a risk to your rights and freedoms, bgw88 will notify affected players without undue delay, and will report the breach to the relevant regulatory authority within the timeframe required by our licensing obligations.

As a data subject whose Personal Data is processed by bgw88, you hold the following rights. bgw88 is committed to facilitating the exercise of these rights without unnecessary delay and at no cost to you, subject to identity verification.

To exercise any of the above rights, contact our Data Protection contact at [email protected] with the subject line "Data Rights Request". bgw88 will respond within 30 calendar days of receiving a verified request. In complex cases, this period may be extended by a further 30 days, in which case you will be informed of the extension and the reasons for it.

The bgw88 platform is strictly intended for adults. You must be at least 21 years of age to register an account or use any part of the platform. bgw88 does not knowingly collect Personal Data from any person under the age of 21.

bgw88 employs automated age-verification checks during the registration process and manual review of KYC documents to enforce this policy. If bgw88 becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate parental or guardian consent, that data will be deleted immediately and the associated account will be permanently closed.

If you believe that a minor has registered an account on the bgw88 platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

bgw88 is an internationally licensed gaming operator. As a result, your Personal Data may be stored and processed in countries other than Indonesia. Where data is transferred outside Indonesia to a country that does not provide an equivalent level of data protection, bgw88 will implement appropriate safeguards to protect your data, which may include:

• Standard contractual clauses approved by a recognised regulatory authority, incorporated into agreements with all third-party Data Processors.
• Transfer to recipients in jurisdictions that have been determined to provide an adequate level of protection by a recognised international standard.
• Implementation of technical measures — including end-to-end encryption — that ensure the data remains protected regardless of the jurisdiction in which it is stored.

You may request further information about the specific safeguards in place for any international transfer of your data by contacting our support team.

bgw88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes — those that meaningfully affect your rights or how your data is used — will be communicated to registered players by email at least 14 calendar days before the updated policy takes effect.

The current version of this Privacy Policy is always available on this page. The effective date at the top of the policy indicates when the most recent revision came into force. We encourage you to review this page periodically. Your continued use of the bgw88 platform after the effective date of any amendment constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a potential data security concern, please contact bgw88 through any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Inquiry" for data-related matters. Responses within 24 hours (WIB).
• Live Chat: Available 24/7 directly on the bgw88 platform — average first response under 3 minutes, staffed by Indonesian-speaking agents.
• WhatsApp: +62 811 9988 7766 — available 24/7 in English and Bahasa Indonesia.

When contacting bgw88 regarding a data rights request, please include your registered username and the email address associated with your account so that we can verify your identity and process your request efficiently. For sensitive matters such as KYC document corrections or deletion requests, additional identity verification may be required before we can act on your request.